FAQs

HOW CAN I PAY FOR MY ORDER?
We accept Visa, MasterCard, American Express & Pay Pal.

 

DO YOU STORE MY CREDIT CARD INFO ON YOUR WEBSITE?

www.mindfulness-hop.com does not store, manage, or sell your vital information. All credit card transactions are done through Shopify's Secure Payments or through PayPal so their secure servers handle the credit card processing for us.

 

WHAT TO DO IF I DO NOT HAVE A CREDIT/DEBIT CARD?
It is not a problem, you can always make a bank transfer and place your order. Just write us at  contact@mindfulness-hop.com

CAN I PAY ON DELIVERY?
Cash on delivery is not available.

 

WHY HAS MY PAYMENT FAILED?
There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card.

If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Care at contact@mindfulness-hop.com.

 

HOW DO I CANCEL MY ORDER?

You can cancel your order easily within the first two hours of your purchase. After that time, depending on the status of your order, we may not be able to cancel it. Please contact us immediately at contact@mindfulness-hop.com and we will help you the best we can.

 

CAN I EXCHANGE MY ORDER?

We are currently not set up for exchanges.  A new order can be placed for another size or item.

 

I FORGOT TO ADD AN ITEM TO MY ORDER; CAN I MAKE A CHANGE BEFORE IT SHIPS?

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.

 

I PROVIDED A WRONG ADDRESS, HOW DO I CHANGE IT?

You can change within the first two hours of your purchase. After that time, depending on the status of your order, we may not be able to cancel it. Please contact us immediately at contact@mindfulness-hop.com and we will help you the best we can.

 

DO YOU OFFER PRICE MATCHING OR ADJUSTMENTS?

Sorry, Mindfulness-HOP does not offer price matching or adjustments at this time.

 

I AM BETWEEN SIZES. WHAT SIZE DO YOU RECOMMEND?

Please refer to our size chart for general measurements.  If you still need assistance, please email us at contact@mindfulness-hop.com or leave us a DM on instagram @mindfulnesshop for any additional help.

 

CAN I CHANGE THE COLOR/SIZE OF WHAT I JUST ORDERED?

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the goods you didn’t mean to order.

 

I FORGOT MY ORDER NUMBER. WHAT SHOULD I DO?
You can find your order number on your confirmation email. It starts with a number sign # and it is made up of five numbers. 
If you are not able to find it please contact us by email at contact@mindfulness-hop.com. All we need is the email address you used to place the order.

WHAT IS A GIFT CARD?
Basically, it is a store credit that you can redeem once at checkout. The Gift Card allows you to keep your money online so you can use it as an online credit to purchase something on our website. If you’re spending more than the value of your Gift Card, you’ll need to pay the extra using a credit or debit card in the usual way. 
You need to enter the code exactly as it was given to you, without any spaces. 
The Gift Card does not expire, therefore you have all the time to spend the whole amount of your gift voucher.

 

HOW CAN I USE A PROMO CODE?
You can redeem a promo code once at check out. There’s a specific area where you can apply it.
“Gift Card” and “Promo Code” can be combined and used in one single transaction. On the other hand, two or more promo codes cannot be used together.

 

CAN I HAVE MY PARCEL REDIRECTED TO A DIFFERENT ADDRESS?

The modification is NOT possible. This includes changing the delivery option, delivery address or payment method.

 

HOW DO I RETURN SOMETHING TO YOU?

You can return any item to us within 7 days of receiving your original order. You can return your parcel using any postal service. As the parcel remains your responsibility until it arrives to us, remember to ask for proof of postage, so that if your parcel goes missing in the mail, you’ll have proof you’ve sent it. All we ask is that you make sure we know the order number your return relates to and your details. For further information check our “return policy” section.

I RECEIVED THE WRONG ITEM. WHAT SHOULD I DO?
If you received a faulty/wrong item, we apologize for the inconvenience.
Please contact our customer service as soon as possible at contact@mindfulness-hop.com while providing: the order number, the name of the item and a brief description. Please also attach some photographs of the faulty/wrong item in order to verify.

HAVE YOU RECEIVED THE ITEMS THAT I RETURNED?
It depends on the shipping method used.  In your shipping receipt, you will find the tracking number that you can use to track the status of your parcel and know in real time when it arrives here.

DO YOU HAVE ANY PHYSICAL SHOP?
We do not have any physical shop. Our products are available exclusively online.