INTERNATIONAL SHIPPING METHOD
Premium Plus (7-12 Business Days ).
Shipping times are based on our best estimate, however, delays can occur in transit or due to holds at your local custom office, so it may take longer for an order to be delivered.
Orders being shipped to Russia will take 15-20 Business days to deliver. Please remember that we will need your personal tax number to be able to process your order.
Mindfulness-HOP tries its best to dispatch parcels within the next 24-72 business hours of having placed your order.
You will be notified by email with your order confirmation, and you will receive another email containing the tracking number of your parcel once your order has left our warehouse.
All our products are shipped from our warehouse in Guangzhou.
Please take care to fill out your full name and address at checkout in English language, including first and last name to prevent any postal delays. Please note that sometimes during high-volume or sale periods, there may be some delay in having your order shipped out.
We Offer Free Shipping on all International Orders over 125 €.
- Please note that Mindfulness-HOP is not responsible for packages, which are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered.
- Additionally, Mindfulness-HOP is not responsible for replacing packages sent to erroneous or outdated addresses, as entered by the customer, so please be sure to double check your shipping address before placing your order.
UNITED STATES; CANADA
GERMANY; SWEDEN; NETHERLANDS; UKRAINE; FRANCE; SPAIN; ITALY; RUSSIA; UNITED KINGDOM; IRELAND; SWITZERLAND; FINLAND; AUSTRIA; MALTA: PORTUGAL; GREECE; DENMARK, ESTONIA; NORWAY; POLAND; TURKEY
MALAYSIA; SINGAPORE; KOREA, JAPAN, DUBAI, ISRAEL: HONG KONG, INDONESIA
AUSTRALIA; NEW ZEALAND
DO I PAY IMPORT CUSTOMS/TAXES IN MY COUNTRY?
- We are a company operating from Asia. Please note that there may be import customs or local taxes charged. Any customs fees incurred on international shipping are the responsibility of the customer. Moonchild Yoga Wear has no control over the customs charges or exchange rates.
CAN I TRACK MY ORDER?
You will receive an email with a tracking number as soon as your order is shipped. Please allow 24-72 business hours for your order to be packed. This email will also include a link to the shipping provider’s website so you can follow the progress of your package. Any issues with your delivery please contact first the shipping provider as they are best suited to help you directly.
- If for some reason you do not receive an email, please email us at email@example.com and we will gladly provide your shipping and tracking information.
WHAT ARE THE RETURN/EXCHANGE POLICIES?
Returns & Exchanges
To make a return directly to us the following conditions apply:
- We only accept returns for purchases made from this website.
- Items need to be unworn.
- Items need to be unwashed.
- Items must be returned with all original tags still attached.
How long can I think before submitting my return request?
- A return request must be submitted within 14 days of receipt of your items by e-mail to us, after this date you will have 14 days more to return the item to us.
How should I pack my return order?
- We recommend re-using the original packaging and sealing it with packing tape. It's the ecological way to go!
HOW DO I GET MY RETURN/EXCHANGE STARTED?
- Please email us at firstname.lastname@example.org with your order number and the reason for returning the producs. We will email you back letting you know how to proceed.
Is there anything else I should do?
- Please include a note in the package with your name, order number and if you wish to have a refund or exchange for a different size. The return cost is to be paid by the customer - for exchange of size we will ship the new size to you free of charge.
Can I use any delivery company?
IMPORTANT: It does not matter which company you send it back with - but you have to make sure they delivery to the end address above as we do not accept to pick-up returns from parcel shops etc or night delivery with DAO.
I bought my product from a reseller, how do I return/exchange it?
- Great that you support your local community. Please take your return or exchange back to the original point of purchase for processing. Only the retailer from whom you made your purchase will be able to issue a refund or exchange.
Do I pay shipping on my return or exchange?
- Due to the various complexities of international shipping we are not able to provide a return shipping label or cover the shipping cost for international returns.
- Mindfulness-HOP is not responsible for lost return packages or costs associated with internationally shipping back a return or exchange.
What about damages?
- Sometimes small manufacturing issues cannot be seen until an item is worn. If you notice a manufacturing issue, please contact us by sending an email to email@example.com and we will work out the best solution for the issue.
Please note: If you are exchanging an item due to a manufacturing issue, Mindfulnes-HOP will refund the cost of international standard return shipping.
If you didn't get your question answered, please contact us.
Feel free to reach out to our customer service team at firstname.lastname@example.org should you need clarification on our delivery and return policy.
- Easy Returns: We will gladly accept returns with original tags attached for a full refund within 7 days of receiving the products, returns & refund policies.